Warranty & Guarantee
Elart, UAB — EU Directive 2019/771 compliant
1. Legal Guarantee
In accordance with EU Directive 2019/771 on the sale of goods, all products sold by Elart, UAB are subject to a statutory guarantee period of 24 months from the date of delivery. This guarantee applies to any lack of conformity that exists at the time of delivery and becomes apparent within that period.
2. Manufacturer's Warranty
Many of the products we offer also carry an additional manufacturer's warranty, provided directly by the brand or manufacturer. This is entirely separate from — and in addition to — your statutory legal rights. The duration and conditions vary; we endeavour to include relevant warranty information on product pages where available.
3. What Is Covered
4. What Is Not Covered
- Damage resulting from incorrect installation or fitting by an unqualified person
- Parts ordered incorrectly — the customer is responsible for verifying fitment compatibility before ordering
- Physical damage caused by accident, misuse, or external impact
- Normal wear and tear in the course of ordinary use
- Consumable items (filters, brake pads, belts, etc.) where wear is expected
5. How to Make a Claim
To submit a warranty or guarantee claim, please email info@elart.eu with:
6. Repair, Replacement, or Refund
Subject to the nature and circumstances of the defect, we will offer one of the following remedies:
Where assessment by the manufacturer or an independent expert is required, the process may take up to 90 days. We endeavour to keep you informed throughout.
